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Local IT DRI for our Malaga office

About the role.

As a Local IT DRI, you will work on support towards our clients in our environment, from our office in Benalmadena, Malaga.

You will be part of our Service Desk Team and be responsible for the support on-site and in parallel work remotely on our Service Desk towards other sites in the Webhelp Nordic Region.

Work hours are 8 hours a day, scheduled between 08:00-18:00 and are scheduled from Service Desk, weekly work time is 39 hours, and worked hours are reported in our ITSM tool.

Meet client deadlines in updates, changes, and IT requirements.

Meet employers’ deadlines for re-reporting of work time.

When fully trained on-call work could be scheduled.



A relevant background, preferably with experience from previous work in IT Support, good technical ability and understanding and most important a strong interest in IT.

Fluid in English, speaking, and writing is a demand.

In the role as a Local IT DRI it is important that you have the following qualities;


  • Result-oriented – proactively working towards set goals and reacting fast if there is a disturbance in delivery.
  • Used to taking initiatives – take actions, detect problems and work through problems until completion.
  • Determined – the ability to make quick decisions and stand up for them.
  • Analytical – be able to collect information and do analyses and draw conclusions from the collected information.
  • Flexibly - adjust your conduct depending on information and audience.
  • Meticulous and organized – weigh in all factors when planning, striving to always perform at the highest level to reach the goals set.
  • Social – have no problems creating good relations and work with internal resources and external partners, as well as clients.


  • General competence in telephony, infrastructure, workplace, etc.
  • Support for MS Office, Open Office
  • Knowledge in Operating systems (client-based OS, profiles, etc.)
  • Knowledge in Active Directory Account/group services
  • SharePoint support (user rights, minor problem solving)


What we offer:

  • Interesting and various work in a truly International Company
  • Internal training and support
  • Competence development and the possibility to move further in your IT career.


If you feel this is the perfect position for you Apply Now!

Start date: ASAP

Making business more human for the world’s most exciting brands

We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customers’ hearts and minds.

Webhelp is committed to making business more human.

It’s through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world’s most exciting companies.

Webhelp is a partner across a range of services including customer experience solutions, social media moderation through to payment services.

Hundreds of brands across the world trust Webhelp because of their people, the culture they work in, and the ideas and technology they put to work.

Webhelp believes that Emotional Intelligence creates a lasting impact, and their skill in marrying a differentiating human touch to the right technology is what makes a real difference for their clients.

By choosing Webhelp they access the passion and experience of 60,000 game-changers from more than 170 locations in over 40 countries. Each one determined to bring their own intelligence, empathy, and experience to the table every day. Webhelp invests in people and the environment they work in because they know that when people thrive, it has a powerful impact on them, their customers, and their partners’ business.

Webhelp believes that making business more human leads to a better customer experience - and a healthier bottom line.

Webhelp is the European leader in their industry, with a revenue of €1,4B in 2018, and aims for a global leadership position.

Webhelp is currently owned by its management and GBL, a leading global investment holding, as of November 2019.

More information can be found at www.webhelp.com

Non-discrimination: Webhelp sees diversity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with us.


Or, know someone who would be a perfect fit? Let them know!

Webhelp Malaga

Plaza Solymar, 1
29631 Benalmádena Directions cv.malaga@lv.webhelp.com View page

Life at Webhelp

We offer the opportunity to build working experience while you are working in Spain. Certified trainers give you the full training needed to succeed. You will meet great people - both customers and colleagues. 

You are always welcome to apply for a job with us!

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