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Dutch Speaking Customer Service Advisor for Specsavers

If you like to help others and are confident using phones and computers as part of your daily work, then we have an exciting job for you in our welcoming and fast-growing company,

In the role of Advisor, you will be dealing with inbound and outbound calls to existing customers as well as online chat. You will help them with their questions about orders and products, in doing so you will contribute to achieving the goals set by the client.

A big part of your job is to make sure the customer receives a world-class service and to establish and build long-term relationships with customers. 

You will work in our new spacious office in Benalmádena-Málaga where you will become a part of the Webhelp family. As our new colleague, you will experience a professional work environment focusing on unity, development, and diversity.

General Tasks:

  • Supporting and answering incoming calls
  • Supporting and answer questions via chat 
  • Answer queries on social media platforms
  • Ongoing focus on providing great customer experiences in every customer contact – including a focus on constant improvement of our customer measurements – such as customer satisfaction
  • Follow processes and procedures laid out within the project
  • Work together as a core unit and reach the goal set

About you:

  • You have a native level in Dutch
  • You are fluent in English
  • You have strong writing skills
  • You are computer literate

We  Offer:

  • A legal Spanish contract – from day one. With full access to the social security system (includes access to Spanish Covid vaccination program).
  • Opportunity to develop your career
  • Attractive salary conditions
  • Support with relocation costs when applicable 
  • Paid training
  • A modern and open office      
  • Regular employee events and incentives
  • Paid vacations (4 week + 4 days/ calendar year)
  • Working hours: 08:00-21:00 Monday-Sunday 
  • WebHEALTH programme initiatives

If you recognize yourself in the description above and you want to be part of our team, send in your CV (in English) with your experiences and skills today.

START: 1st November 2021

LOCATION: Malaga, Benalmádena 

EMPLOYMENT TYPE: Full-time

How does Webhelp respond to the Covid-19 situation?

Due to the current situation, we are receiving more questions regarding vacancies and practical questions about e.g. job start. We understand why and therefore, you can read here how we are responding to the Covid-19 situation.

If you need further information, you are always welcome to contact our HR team, who is more than happy to answer your questions.

Making business more human for the world’s most exciting brands

We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customers’ hearts and minds.

Webhelp is committed to making business more human.

It’s through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world’s most exciting companies.

Webhelp is a partner across a range of services including customer experience solutions, social media moderation through to payment services.

Hundreds of brands across the world trust Webhelp because of their people, the culture they work in, and the ideas and technology they put to work.

Webhelp believes that Emotional Intelligence creates a lasting impact, and their skill in marrying a differentiating human touch to the right technology is what makes a real difference for their clients.

By choosing Webhelp they access the passion and experience of 60,000 game-changers from more than 170 locations in over 40 countries. Each one determined to bring their own intelligence, empathy, and experience to the table every day. Webhelp invests in people and the environment they work in because they know that when people thrive, it has a powerful impact on them, their customers, and their partners’ business.

Webhelp believes that making business more human leads to a better customer experience - and a healthier bottom line.

Webhelp is the European leader in their industry, with a revenue of €1,4B in 2018, and aims for a global leadership position.

Webhelp is currently owned by its management and GBL, a leading global investment holding, as of November 2019.

More information can be found at www.webhelp.com

Non-discrimination: Webhelp sees diversity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with us.

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Or, know someone who would be a perfect fit? Let them know!

Webhelp Malaga

Plaza Solymar, 1
29631 Benalmádena Directions cv.malaga@lv.webhelp.com View page

Life at Webhelp

We offer the opportunity to build working experience while you are working in Spain. Certified trainers give you the full training needed to succeed. You will meet great people - both customers and colleagues. 

You are always welcome to apply for a job with us!

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